We respect your privacy and take care to protect your personal information. This Privacy Policy explains how we collect, use, share, and protect personal data when you use FreshBet Casino services, create an account, or interact with our website and related products. It also explains your rights under data protection law and how to contact us about privacy matters.
Legal Status
We operate under multiple regulatory and operational configurations. Our public-facing materials reference licences and registrations in the United Kingdom and Malta, while certain terms also describe operation by a separate entity under a Curaçao licence. Where we process your personal data, we will identify the controller or processor relevant to the service you use and apply appropriate safeguards. If there is any difference in the regulatory framework that applies to your account, we will make that clear in the relevant terms and communications.
Registration And Login Process
When you register an account with us, we collect personal data necessary to create and manage that account. Typical data collected at registration includes:
We require that you are at least 18 years old and that you maintain only one account. We may verify your identity and eligibility before allowing certain account actions, such as withdrawals. We use this information to provide the service, prevent abuse, and comply with legal obligations.
Games And Software Providers
We work with a broad range of game and software providers to deliver content. To operate games and ensure a smooth experience, we may share limited personal data and non-identifying gameplay data with providers, platform partners, and auditors. This sharing is for:
We only share the information necessary for those purposes and require partners to protect personal data at least to the standard we use.
Bonuses And Promotions
We use account and gameplay data to determine your eligibility for bonuses, promotions, and free spins, and to apply and monitor their use in accordance with applicable terms. We may also use your contact details to send promotional communications where you have given consent or where we have another lawful basis. You can opt out of marketing communications at any time.
Vip And/Or Loyalty Program
Participation in our loyalty or VIP programme involves processing activity and account information to award points, calculate tier status, and manage benefits. We collect and process the minimum data needed to operate the programme and to communicate benefits or changes to your status. You can request details of the data we hold about your loyalty activity and ask for corrections where necessary.
Payment Methods And Banking Terms
To support account funding, verification, and withdrawals we will process information related to payment authorisation and verification. We handle such information securely and only to the extent required for lawful purposes including fraud prevention and to meet our regulatory obligations.
We retain records of payments and related verification for the period required by applicable law and for the protection of both you and us. Access to this information is restricted to authorised personnel and accredited service providers who are contractually bound to protect your data.
Key Terms And Conditions
Your use of our services is governed by our terms and conditions. We process personal data to administer your account, enforce the terms, prevent and detect fraud, and respond to suspected breaches. Account suspension, restriction, or closure may involve processing and retention of your personal data to investigate incidents and to meet legal or regulatory obligations.
Mobile And Technical Features
Our website is optimised for mobile browsers and supports features such as device authentication where available. We collect technical data about your device and connection, including IP address, device type, browser type, operating system, and performance metrics. This information helps us improve site performance, enhance security, and deliver a better user experience.
We also use cookies and similar technologies to remember preferences, provide essential functionality, and run analytics. You can manage cookie preferences through your browser or the tools we provide.
Security And Fair Play
We take steps to protect personal data through encryption, access controls, regular security assessments, and staff training. We employ industry-standard protections for data in transit and at rest and work with independent auditors to verify fair play and randomness of games. We limit access to personal data to those who need it and require third parties who process data on our behalf to maintain appropriate security measures.
Responsible Gambling Features
We provide tools to help you manage your play, such as deposit limits, reality checks, time-outs, and self-exclusion for varying periods up to permanent exclusion. We use account and behavioural data to offer safer-play tools, to identify and support players who may be experiencing harm, and to comply with regulatory requirements. We also provide information about recognised support organisations and encourage you to seek help when needed.
Advantages And Disadvantages
We aim to balance functionality and privacy. Typical advantages include streamlined account management, personalised offers, and improved service delivery based on activity and preferences. Potential disadvantages include necessary data sharing with service providers and the need to retain certain records to meet legal or regulatory obligations. Where differences in licensing or operation exist, these may affect which protections apply; we will notify you about applicable policies and rights where relevant.
General Casino Information
We collect and process personal data to provide and improve our services. Depending on the service you use, data may be processed in multiple jurisdictions. When personal data is transferred across borders we implement appropriate safeguards to protect it, such as contractual protections and compliance with applicable data protection laws.
Your rights under applicable data protection laws include:
To exercise your rights or for privacy questions, contact us. We will respond to requests in line with applicable legal timeframes and may need to verify your identity before fulfilling requests.
We review this Privacy Policy periodically. When material changes are made that affect how we handle your data, we will notify you in the manner required by applicable law or as described in your account communications.
